Overview

This Shipping Policy applies to all purchases made through our Shopify store. We are committed to providing you with the best possible shipping experience. Please read this policy carefully to understand our shipping practices.

Processing Time

All orders are processed and shipped within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• High Demand Periods: During peak seasons, holidays, or promotional periods, processing times may occasionally be extended. Any significant delays will be communicated via email or a store announcement banner.

• Order Cut-Off: Orders placed after 12:00 PM EST will be processed starting the next business day.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping options:

Note: Delivery estimates are calculated from the date of shipment, not the date of order. These are estimates only and are not guaranteed, especially during peak holiday periods or due to unforeseen carrier delays.

International Shipping

• Shipping outside of the continental US is currently not available.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within [Number] days of receiving your shipping confirmation email, please contact us at [Your Email Address] with your name and order number, and we will look into it for you.

Shipping Damage and Lost Packages

Damage

If you received your order damaged, please contact us immediately at [Your Email Address] with the following information:

• Your order number

• Photographs of the item’s condition

• Photographs of the packaging

We address damages on a case-by-case basis but will try our best to work towards a satisfactory solution.

Lost Packages

• Packages marked "Delivered": If the tracking shows the package was delivered but you haven't received it, please wait 48 hours as sometimes carriers prematurely mark packages as delivered. Check with neighbors or your building management. If it still hasn't arrived, please contact the carrier directly.

• Packages not delivered: If your package is significantly delayed or appears stuck in transit, please contact us. We may need to file a claim with the shipping carrier.

We are not responsible for packages lost due to incorrect shipping information provided by the customer. Please ensure your shipping address is accurate before submitting your order.

Contact Information

If you have any further questions or concerns regarding our Shipping Policy, please contact us at:

• Email: hello@nattyjsapparel.com

• Operating Hours: www.NattyJsApparel.com is open 24-7 for your convenience. Response times may vary.